Your privacy is not an afterthought at pakpkr — it is a foundation. This Policy explains in plain, honest terms exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over it.
These are the core principles that govern how pakpkr handles your personal information. The full legal detail follows in the sections below.
pakpkr does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies under any circumstances. Your data belongs to you.
All data transmitted between your device and pakpkr servers is protected by TLS encryption. Stored data — including payment details and identity documents — is encrypted at rest using industry-standard protocols.
You have the right to access, correct, export, restrict processing of, or request deletion of your personal data at any time. Submit a data request to [email protected] and we will respond within 30 days.
We only send promotional emails, SMS messages, and push notifications if you have given explicit consent. You can withdraw marketing consent at any time from Account settings — no questions asked.
Your data is shared with third parties only where strictly necessary — for payment processing, identity verification, fraud prevention, and regulatory compliance. Each third party is bound by confidentiality obligations.
We do not hold your data indefinitely. Retention periods are defined by purpose — active account data is kept while your account is open; post-closure data is retained for a maximum of 5 years for legal compliance, then securely deleted.
IMPORTANT: By registering an Account or using the pakpkr Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.
pakpkr ("we", "us", "our", "the Company") operates the online casino and sports betting platform available at pakpkr.org (the "Platform"). In the course of providing our services — including account registration, payment processing, game delivery, customer support, and responsible gaming tools — we collect and process personal data relating to our registered players and website visitors.
This Privacy Policy ("Policy") sets out in full detail what personal data pakpkr collects, the purposes for which it is processed, the legal bases on which processing is carried out, how long we retain data, with whom we share it, and the rights you hold as a data subject. This Policy applies to all users of the Platform, including visitors who browse without registering an account.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and pakpkr. Capitalised terms not defined in this Policy carry the meanings given to them in the Terms & Conditions.
pakpkr is committed to handling personal data with the highest standards of care, transparency, and security. We comply with applicable international data protection frameworks and continuously review our practices to maintain compliance as regulations evolve.
For the purposes of applicable data protection law, pakpkr is the data controller in respect of personal data collected via the Platform. As data controller, pakpkr determines the purposes and means by which your personal data is processed.
All data protection enquiries, subject access requests, and consent withdrawal requests should be directed to our dedicated privacy team at the contact details provided in Section 12 of this Policy. We aim to acknowledge all privacy-related correspondence within 5 business days and to provide a substantive response within 30 calendar days.
Where pakpkr engages third-party service providers to process personal data on its behalf — for example, payment processors or KYC verification providers — those parties act as data processors under written agreements that obligate them to process data only on pakpkr's instructions and to maintain appropriate security measures.
pakpkr collects personal data through several channels: directly from you at registration and during ongoing account use; automatically through your interaction with the Platform; and in limited circumstances from third-party verification partners. The categories of personal data we collect are set out in the table below.
| Category | Data Points Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, gender | Registration form, KYC documents |
| Contact Data | Email address, mobile number, residential address (city, province, postal code) | Registration form, account settings |
| Financial Data | Payment method type (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), transaction reference numbers, deposit and withdrawal history in PKR | Payment processing flow |
| Verification Data | Copies of government-issued ID, proof of address documents, selfie verification images | KYC verification process |
| Technical Data | IP address, device type and OS, browser type and version, session tokens, login timestamps | Automated collection via platform systems |
| Usage Data | Pages visited, games played, bet history, session duration, bonus interactions, responsible gaming tool usage | Automated collection via analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Marketing Preferences | Consent flags for email, SMS, and push notification marketing; communication opt-out records | Registration form, account settings |
Data You Choose Not to Provide: Where providing certain personal data is optional, we will clearly indicate this at the point of collection. However, some data — such as identity and contact information — is required for account registration and KYC compliance. Failure to provide mandatory data may prevent us from offering some or all Platform services to you.
Sensitive Data: pakpkr does not intentionally collect sensitive categories of personal data (such as health data, religious beliefs, or biometric data) except where strictly required for responsible gaming assessments, in which case explicit consent will be sought beforehand.
pakpkr uses your personal data for the following defined purposes only. We do not use your data for any purpose incompatible with those listed below without first seeking your consent or establishing a separate lawful basis for doing so.
pakpkr processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:
Where we rely on legitimate interests as the basis for processing, we conduct and document a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. You have the right to object to processing based on legitimate interests at any time by contacting us at the details in Section 12.
6.1 General Principle. pakpkr does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data with external parties only where it is strictly necessary for the delivery of Platform services or compliance with legal obligations, and only under appropriate contractual protections.
6.2 Categories of Third-Party Recipients. Your personal data may be shared with the following categories of third parties in the course of normal operations:
6.3 International Transfers. Where personal data is transferred to or processed by parties outside your country of residence, pakpkr ensures appropriate safeguards are in place — including standard contractual clauses or equivalent protections — to maintain the same level of data protection that applies within this Policy.
6.4 Business Transfers. In the event that pakpkr undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is processed.
7.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. pakpkr uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate the Platform, remember your preferences, analyse usage, and — where you have consented — deliver relevant promotional content.
7.2 Types of Cookies We Use.
7.3 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies may affect Platform functionality. For analytical and marketing cookies, you can manage your preferences via the cookie consent tool displayed when you first visit the Platform, or by contacting us at the details in Section 12.
pakpkr retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, financial, and audit obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of active account + 5 years post-closure | Legal / regulatory compliance |
| Financial transaction records | 7 years from transaction date | AML and financial record-keeping obligations |
| KYC verification documents | 5 years post-account closure | Regulatory compliance |
| Customer support communications | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing preference records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical and usage logs | 13 months from collection | Security and fraud prevention |
| Responsible gaming records | 5 years post-account closure | Duty of care / regulatory compliance |
Upon expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for analytical purposes.
Subject to applicable law and certain limited exceptions, you hold the following rights in respect of your personal data held by pakpkr. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.
You have the right to request a copy of all personal data pakpkr holds about you, together with information about how it is processed. We will provide this in a clear, structured format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can also update basic contact and profile information directly in your Account settings.
In certain circumstances, you have the right to request deletion of your personal data. Note that this right is subject to exceptions — for example, we cannot delete data we are legally required to retain for AML or regulatory purposes.
You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
Where processing is based on consent or contractual necessity and carried out by automated means, you may request your personal data in a structured, machine-readable format for transfer to another service provider.
You have the right to object to processing based on legitimate interests or carried out for direct marketing purposes. Upon receipt of a valid objection to marketing, we will cease all marketing communications immediately.
Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
Verification Requirement: To protect the security of your data, pakpkr will verify your identity before fulfilling any data rights request. We may ask you to provide proof of identity before processing your request, particularly for access and erasure requests.
10.1 Technical Measures. pakpkr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
10.2 Organisational Measures. All pakpkr staff and contractors with access to personal data are subject to confidentiality obligations and receive regular training on data protection responsibilities. Access to sensitive data is logged and audited.
10.3 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, pakpkr will notify the relevant regulatory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights, we will also notify you directly without undue delay, providing details of the nature of the breach and steps you can take to protect yourself.
10.4 Your Responsibilities. While pakpkr takes every reasonable precaution to secure your data, the security of your Account also depends on you maintaining the confidentiality of your login credentials. Do not share your username or password with any third party. If you suspect unauthorised access to your Account, contact our support team immediately.
The pakpkr Platform is strictly intended for individuals aged 21 years and over. We do not knowingly collect, solicit, or process personal data from individuals under the age of 21. The Platform employs automated age verification at the point of registration and reserves the right to request documentary proof of age at any time.
If pakpkr becomes aware that personal data has been collected from a person under 21 years of age without appropriate verification, that data will be deleted immediately, the associated Account will be permanently closed, and any deposited funds will be returned to their source where verifiable.
If you are a parent or guardian and have reason to believe that a person under 21 in your care has registered on or accessed the Platform, please contact us immediately at [email protected]. We take underage access to gambling platforms extremely seriously and will act promptly upon any such report. We also strongly encourage the use of parental control software to restrict access to gambling websites on shared devices.
12.1 Policy Updates. pakpkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. Where changes are material — meaning they substantially affect your privacy rights or how your data is processed — we will notify you by email at least 14 days before the changes take effect. Non-material updates (such as typographical corrections or clarifications that do not alter substantive rights) will take effect upon publication on the Platform.
12.2 Version History. The current version of this Policy is dated 1 January 2026. Prior versions are available upon written request.
12.3 How to Contact Us. For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our privacy team:
We take all privacy enquiries seriously and commit to providing a substantive written response within 30 calendar days of receipt. Complex requests may take longer; in such cases, we will inform you of the expected timeline.
Related Policies: This Privacy Policy forms part of pakpkr's broader compliance framework. For further information, please also review our Terms & Conditions and our Responsible Gaming Policy, both of which are available on the Platform.
Play with confidence. pakpkr's secure platform keeps your data encrypted, your identity protected, and your PKR transactions safe at every step.
Sign In Securely Explore the Casino